FAQs

Products Sign up Orders Exchanges and returns Payment Delivery Others Gifts

Products

What’s included in the price?

All prices shown on our website are inclusive of VAT and other local taxes. However, they do not include postage and packaging costs, details of which are listed separately and which must be accepted by the customer.

I’d like to buy an item that’s not available. What should I do?

Items that are no longer in stock on the online store are not normally shown as available for purchase. However, you may call any of our physical stores to see if they have the item you are looking for in stock. Find your nearest store in the Cortefiel Store section.

How can I find something I’ve seen at cortefiel.com in a physical store?

If the size or colour you’re looking for is not available on our online store, you may be able to find it in one of our physcial Cortefiel stores. Simply make note og the item's the reference number that appears at the end of the product description, and call one of our physcial stores to see if they have it in stock. With these 7 numbers and the colour and size you want, you can ask any team member in our stores to help you find the item you’re looking for.

How can I find an item I’ve spotted in a Cortefiel store on cortefiel.com?

To locate an item at cortefiel.com you can use the search engine that appears in the top right-hand corner of the page. Simply enter the 7 digit style number you’ll find on the garment tag and hit 'Search'. You can also search for an item using the menu of product categories listed on the left-hand side of the page.

Sign up

What are the advantages of registering for an account?

Once you’ve registered for an account at cortefiel.com, you'll no longer have to enter your delivery details every time you shop. You’ll also receive regular updates about our exclusive promotions, discounts and latest arrivals.

How do I register for an account?

Look for the ‘Register’ link in the top left-hand corner. Simply fill in a few personal details and hit 'Register' to create your new Cortefiel.com account.

I’ve forgotten my password. What should I do?

If you’ve forgotten your password, click on ‘Log in’ and hit ‘I’ve forgotten my password’ below. Simply enter your email address and we’ll automatically send you a new link to reset your password.

Once I’ve registered, how do I change my details?

Access your Cortefiel.com account by logging in and clicking on 'My Account' in the top right-hand corner. Here you'll be able to edit your personal details at any time by clciking on 'Edit my details'. 

I no longer wish to receive information by email. What should I do?

If you no longer wish to receive emails from us, simply log-in, click on ‘My account’, and then ‘Edit my details’. To opt out of email notifications from Cortefiel.com, deactivate the checkbox next to ‘I'd like to receive details of Cortefiel promotions and news via email’ that appears at the bottom of the page.

Orders

What should I do if I experience any difficulties with my order?

If you can’t find the answer to your problem here, please email our Customer Service department at online@cortefiel.com.

Can I accumulate points when I shop online?

Currently, the points and members program for our online store is limited only to membership cards issued prior to April 4th, 2015. For these cards, accumulating points works in the same way as in our physcial Cortefiel stores: for every purchase you make online, your points will be automatically charged to your Club account. For all membership cards issued after April 4th, 2015, the points program will be available shortly. 

In order for all points to be charged correctly to your account, don't forget to enter your membership card number and ID number upon registering for a Cortefiel.com account. 

Please note that currently it is not possible to redeem your points online, however you may always do so in any of our physical stores. 

Exchanges and returns

I’m not satisfied with my order, can I exchange it or get a refund?

Yes, you may return or exchange items provided that they have not been worn and are still in their original packaging, with the tags attached in perfect condition. To request a return, please see the instructions provided in the section entitled ‘How can I return or exchange an item purchased at cortefiel.com?

How do I return or exchange an item I’ve bought at cortefiel.com?

Exchanges and returns for EUROPEAN COUNTRIES (except Portugal):

* Returns or exchanges in physical stores:

We do not accept returns or exchanges in physical stores.

* Returns or exchanges via our online store:

No exchanges may be made via the online store.

The procedure for returning items purchased via the online store is as follows:

Terms and conditions: the returns procedure must be initiated within 15 working days following receipt of your order.

Cost: The cost of returning items shall be payable by the customer.

Procedure: All unwanted items must be sent to the CORTEFIEL.COM online store at Paseo del Deleite s/n, 28300 Aranjuez, Spain, via your preferred means of transport (shipping costs are payable by the customer). Payment on delivery is not accepted.

Cortefiel will refund customers with the corresponding amount within 30 days of reception of this notification pursuant to the terms and conditions given above. The return shall be made via the same method used for payment.

My order is a gift. Can the receiver return or exchange it if they don't like it?

Yes, just like any other order. Please refer to the section entitled ‘How can I return or exchange an item purchased at cortefiel.com?’ in these FAQs.

Gift packages only include a gift receipt. This means that in order to return or exchange items at a physical store, you will have to provide the person who received the gift with the original receipt. This original receipt can be downloaded from your account under "My Orders". 

Payment

How can I pay for my purchases?

To pay for your purchases, you may use a credit card (VISA, MasterCard, American Express), debit card (4B or 4B Maestro), or PayPal.

When do I have to pay?

Payment must be made when placing the order; no order is final until payment is made. The total amount payable is obtained by adding the price of each item and the corresponding postage and packaging costs, and deducting the amount corresponding to any promotions that may apply.

Proof of payment for each order will be sent by email and may also be consulted in your account, under 'My Orders', if you purhcased as a registered user. 

My payment was not successful. What should I do?

You should let us know as soon as possible by emailing our Customer Service department at online@cortefiel.com. We’ll look into what went wrong to solve any possible issues.

What should I do if I find out my credit card has been used fraudulently?

You should let us know as soon as possible by emailing our Customer Service department at online@cortefiel.com.

Delivery

What happens if I don't receive an item I've purchased?

Cortefiel informs its customers that the number of items on sale are those estimated to be in stock at that given point in time; and never gives higher numbers than those actually in stock.

Cortefiel will do everything in its power to supply all items ordered by all customers. However, certain cases may arise where, due to causes beyond Cortefiel's control like human errors or IT system incidents, we might be unable to provide an item(s) you ordered.

If an item is not available after an order has been placed, the user will be duly notified via email or telephone. They will be entitled to a partial or full cancellation of that order.

How long will it take for my order to arrive?

Deliveries usually take between 2 and 3 business days after the purchase has been made.

Where will my order be delivered?

Your order will be delivered to whichever address you specified, with the exception of P.O boxes, or to the Cortefiel store of your choice (only available in Spain and Portugal). In both cases you can track your orders via your account.

How much is postage and packaging?

Postage and packaging costs will vary in accordance with the total amount of your purchase and the delivery address. In some cases the shipping costs may be entirely FREE!

Home delivery:

Country
Orders under 100€
100€ to 150€
Over 150€
Austria
11,95€
7,95€
FREE!
Belgium
9,95€
5,95€
FREE!
Bulgaria
12,95€
8,95€
FREE!
Denmark
10,95€
6,95€
FREE!
France
9,95€
5,95€
FREE!
Finland
10,95€
6,95€
FREE!
Germany
9,95€
5,95€
FREE!
Greece
10,95€
6,95€
FREE!
Netherlands
9,95€
5,95€
FREE!
Hungary
11,95€
7,95€
FREE!
Ireland
10,95€
6,95€
FREE!
Italy
9,95€
5,95€
FREE!
Luxembourg
9,95€
5,95€
FREE!
Poland
11,95€
7,95€
FREE!
Sweden
10,95€
6,95€
FREE!
UK
9,95€
5,95
FREE!

My order hasn’t arrived. What should I do?

You can track the status of your order by logging in and accessing your account. Here you’ll find a section called ‘My Orders’, where you can see the status of each order. For any further queries or issues with delivery, please call our Customer Service department on 902 45 35 45 (only within Spain) or email us at online@cortefiel.com

How do I know when to expect my order?

DHL, our courier, will send a text message (SMS) to the mobile phone number you provided, to inform you of the delivery time and date.

What happens if I’m out when my order arrives?

DHL, our courier, will leave a note will leave a note saying that they called but there was nobody at home. They will then try to contact you again to arrange another delivery time.

Following a second unsuccessful delivery attempt, you must contact DHL directly to find out how to retrieve your order.

Others

¿Cómo puedo disfrutar de los descuentos del club Cortefiel?

To take advantage of Cortefiel Club exclusive discounts and promotions, simply enter your discount code at checkout, in the space provided next to 'Do you have a voucher code?'

I have a discount code. When can I use it?

Discount codes should be used at checkout upon finalising your purchase. Upon entering your code in the space provided, the discount will be automatically applied to your purchase. Please note that some discount codes are not valid in conjunction with others, and may cancel out other promotions you were entitled to prior to entering the code.

I have a question that isn't answered here. Who should I get in touch with?

For any other queries you may have, please email our Customer Service department at online@cortefiel.com.

Gifts

My order is a gift. Can I have it gift-wrapped?

Yes, you can have your gift wrapped and sent directly to the recipient. Not only will it arrive in our special gift packaing, but you may also include a personal greeting!

Select the ‘Gift Wrap’ option when entering the delivery details and add the greeting you wish to be included with the gift.

Gift packages only include a gift receipt. This means that in order to return or exchange items at a physical Cortefiel store, you will have to give the original receipt to the person who received the gift.