All questions, concerns, complaints, or suggestions about the online store may be addressed to the Customer Service department by any of the following means:
- Phone: 901 36 30 40 (Spain only)
- Email:
- By post: Cortefiel S.A. Av. Llano Castellano 51, 28034 Madrid.
You may download the Claims Form here.

The Customer Service department will provide you with a reference number and a written acknowledgement of receipt upon the submission of your claim. Cortefiel will address your concerns as swiftly as possible, and in all cases, within a period of one month. If the claim is not resolved to your satisfaction, you may resort to the ordinary courts, as follows.