Customer Service
CONTACT US
All questions, concerns, complaints, or suggestions about the online store may be addressed to the Customer Service department by any of the following means:
- Email: online@cortefiel.com
| COUNTRY | FREE PHONE NUMBER | CUSTOMER SERVICE SCHEDULE | |
|---|---|---|---|
| AUSTRIA | +43800123827 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm | |
| BELGIUM | +3280031048 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm | |
| BULGARIA | +3598002100229 | From Monday to Friday from 11 am to 9:30 pm and Saturdays from 11 am to 4 pm | |
| CZECH REPUBLIC | +42800114400 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm | |
| FRANCE | +330805370947 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm | |
| GERMANY | +4908007747744 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm | |
| HUNGARY | +3680106705 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm | |
| IRELAND | +3531800710319 | From Monday to Friday from 9 am to 7:30 pm and Saturdays from 9 am to 2 pm | |
| ITALY | +39800719458 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm | |
| LUXEMBOURG | +35280025286 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm | |
| NETHERLAND | +318005544112 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm | |
| POLAND | +48800707250 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm | |
| SLOVENIA | +38680081278 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm | |
| SWITZERLAND | +41800414243 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm | |
| UNITED KINGDOM | +4408000211886 | From Monday to Friday from 9 am to 7:30 pm and Saturdays from 9 am to 2 pm |
- By post: Tendam Retail, S.A. Av. Llano Castellano 51, 28034 Madrid.
Claims Forms are also available for customers and consumers here.
The Customer Service department will provide you with a reference number and a written acknowledgement of receipt upon the submission of your claim. Cortefiel will address your concerns as swiftly as possible, and in all cases, within a period of one month. If your application is not resolved satisfactorily, you can have recourse to the ordinary courts or process your complaint through the website http://ec.europa.eu/odr , which will provide a free access point for the out-of-court resolution.