Customer Service
All questions, concerns, complaints, or suggestions about the online store may be addressed to the Customer Service department by any of the following means:
By post: Tendam Retail, S.A. Av. Llano Castellano 51, 28034 Madrid.
Belgium
+3280031048
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
United Kingdom
+4408000211886
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Austria
+43800123827
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Bulgaria
+3598002100229
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Czech Republic
+42800114400
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Germany
+4908007747744
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Hungary
+3680106705
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Ireland
+3531800710319
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Italy
+39800719458
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Luxembourg
+35280025286
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Netherland
+318005544112
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Poland
+48800707250
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Slovenia
+38680081278
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Switzerland
+41800414243
Monday to Friday
10:00 am to 20:30 pm
Saturdays
10:00 am to 15:00 pm
France
+330805370947
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Claims Forms are also available for customers and consumers o here.
The Customer Service department will provide you with a reference number and a written acknowledgement of receipt upon the submission of your claim. Cortefiel will address your concerns as swiftly as possible, and in all cases, within a period of one month. If your application is not resolved satisfactorily, you can have recourse to the ordinary courts or process your complaint through the website http://ec.europa.eu/odr, which will provide a free access point for the out-of-court resolution.