Customer Service
Hello! We are receiving a high volume of queries and it may take us a little longer to respond. Write to us via WhatsApp or email and we will reply as soon as possible. Thank you for your patience!
All questions, concerns, complaints, or suggestions about the online store may be addressed to the Customer Service department by any of the following means:
By post: Tendam Retail, S.A. Av. Llano Castellano 51, 28034 Madrid.
Claims Forms are also available for customers and consumers o here.
The Customer Service department will provide you with a reference number and a written acknowledgement of receipt upon the submission of your claim. Cortefiel will address your concerns as swiftly as possible, and in all cases, within a period of one month. If your application is not resolved satisfactorily, you can have recourse to the ordinary courts or process your complaint through the website http://ec.europa.eu/odr, which will provide a free access point for the out-of-court resolution.
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