Customer Service
Due to service improvement works, our phone lines may be unavailable. Alternatively, you can contact us via WhatsApp or email, and we will respond as soon as possible.
All questions, concerns, complaints, or suggestions about the online store may be addressed to the Customer Service department by any of the following means:
By post: Tendam Retail, S.A. Av. Llano Castellano 51, 28034 Madrid.
Belgium
+3280031048
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
United Kingdom
+4408000211886
Monday to Friday
10:00 am to 20:30 pm
Saturdays
10:00 am to 15:00 pm
Austria
+43800123827
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Bulgaria
+3598002100229
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Czech Republic
+42800114400
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Germany
+4908007747744
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Hungary
+3680106705
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Ireland
+3531800710319
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Italy
+39800719458
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Luxembourg
+35280025286
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Netherland
+318005544112
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Poland
+48800707250
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Slovenia
+38680081278
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Switzerland
+41800414243
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
France
+330805370947
Saturdays
10:00 am to 15:00 pm
Monday to Friday
10:00 am to 20:30 pm
Claims Forms are also available for customers and consumers o here.
The Customer Service department will provide you with a reference number and a written acknowledgement of receipt upon the submission of your claim. Cortefiel will address your concerns as swiftly as possible, and in all cases, within a period of one month. If your application is not resolved satisfactorily, you can have recourse to the ordinary courts or process your complaint through the website http://ec.europa.eu/odr, which will provide a free access point for the out-of-court resolution.