Customer Service
All questions, concerns, complaints, or suggestions about the online store may be addressed to the Customer Service department by any of the following means:
By post: Tendam Retail, S.A. Av. Llano Castellano 51, 28034 Madrid.
Claims Forms are also available for customers and consumers o here.
The Customer Service department will provide you with a reference number and a written acknowledgement of receipt upon the submission of your claim. Cortefiel will address your concerns as swiftly as possible, and in all cases, within a period of one month. If your application is not resolved satisfactorily, you can have recourse to the ordinary courts or process your complaint through the website http://ec.europa.eu/odr, which will provide a free access point for the out-of-court resolution.
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